Module and Learning Objectives: Managing Staff and Unit Culture

Module Objectives

We will discuss

• what shapes unit culture and climate
• development of unit culture begins with interviewing 
• managing role modeling and unit culture
• safety and quality in unit culture
• absenteeism and turnover related to unit climate
• effective delegation related to safety and productivity

Learning Objectives

Describe unit culture and unit climate in context of quality care

Examine interviewing as the starting point of promoting unit culture

Identify key points of leading change and developing a culture of safety

Describe the impact of trust and open communication on unit culture

Examine the management and leadership roles related to unit culture and climate

Discuss the leader and manager roles in creating and changing a unit culture